Answers to the questions we hear most from clients across Covington, KY and beyond.
JHProIT is based in Covington, KY, and proudly serves individuals and small businesses throughout Northern Kentucky and the Greater Cincinnati area. Remote support is available anywhere.
Yes! We offer a free initial IT assessment to understand your needs and recommend the right solution — with no pressure or obligation to purchase anything.
Most support requests are addressed the same business day. Managed IT plan clients receive priority response times as outlined in their plan.
Both! JHProIT was built to serve everyone from homeowners with a slow laptop to small businesses that need full network and cybersecurity support.
Many software issues — including slow performance, virus removal, and configuration problems — can be resolved remotely using secure remote access tools, with your permission at every step.
For hardware issues, such as a cracked screen, failing battery, or damaged components, we offer on-site or drop-off repair. We'll always diagnose the issue and give you a clear quote before any work begins.
Yes, we support both Windows PCs and Mac devices, along with most major laptop and desktop brands.
Yes. Most labor is covered by a 30-day service warranty from the date of repair. Replacement parts may carry a separate manufacturer warranty. Full details are outlined in our Terms of Service.
No. We only access what's necessary to complete the requested service and never view, copy, or retain personal files, photos, or browsing history beyond that scope. Full details are in our Privacy Policy.
Yes, we strongly recommend it. While we take precautions during every repair, we always advise clients to maintain an independent backup of important data beforehand, especially in cases of failing hardware.
Absolutely. Cybersecurity setup, including firewalls, endpoint protection, and threat monitoring, is one of our core services and is included in all Managed IT plans.
Contact us immediately. Disconnect the affected device from the internet if possible, and avoid entering any passwords until we can assess the situation.
One-time services address a specific issue as it comes up. Managed IT plans provide ongoing monitoring, maintenance, and priority support so problems are caught and often prevented before they cause downtime.
Yes. Plans can be upgraded, downgraded, or cancelled with 30 days' written notice, as outlined in your service agreement and our Terms of Service.
Essentials covers up to 2 devices, Business covers up to 10, and Enterprise offers unlimited device coverage. Visit our Managed IT Plans page for full details.
We accept major credit and debit cards, ACH bank transfer, and other methods made available at the time of service. Managed IT plans are billed monthly or annually.
Yes, always. We provide a clear quote or estimate before starting any paid work, so there are never any surprise charges.
A small diagnostic fee may apply for in-depth troubleshooting, but it is waived if you proceed with the recommended repair.
JHPro